Our customer experience commitment
The City’s Customer Service Charter outlines our commitment to provide customers an [...]
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Searching articles for: customer service centre
34 articles found
Customer Care
The friendly team at the Customer Care Centre can provide you assistance with a wide variety of [...]
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Customer complaints
The City has a complaint resolution process based on best practice principles in complaint management. The City’s
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Pest control
There are many different types of pests that can cause concerns to residents. European wasps European wasps are declared pests in [...]
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Margaret Cockman
Margaret Jane Cockman OAM CSTJ was born in 1931 and has lived in the Wanneroo area her whole life. Margaret’s family were among the [...]
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Rates payment methods
For your convenience Rates Notices can be paid using any of the following payment methods: Credit card Phone 1300 764 144 [...]
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History of Joondalup
Publications Saluting their Service ‘Saluting their
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Youth Event Series
The City of Joondalup provides programs and services for young people during both the school term and school holidays. Autumn Youth [...]
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Groups and activities for seniors
Groups and activities for seniors Getting involved is a great way to make new connections, try something different, stay active and [...]
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Anchors
What is it? Anchors Youth Centre offers a range of recreational and skill-based programs and [...]
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Greens Tipping Vouchers
The City issue residents with four green waste tipping vouchers, two mulch or compost vouchers, and one recycle voucher per financial [...]
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Nicolas Trandos
Joondalup resident, Nicolas (Nick) Trandos OAM JP, was born in Kafalari, Greece in 1934. He came to rural Wanneroo in 1949 with his [...]
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Awards received by the City of Joondalup
The City of Joondalup undertakes a variety of services, programs and projects for and with the community. Many of these have received [...]
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Notice of Discontinuance
If a Minor Case Claim/General Procedure Claim is lodged at the Magistrates Court, it becomes a public record and is likely to be placed [...]
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Emerge Stronger – Support for Local Business
Business Engagement Program During the current uncertainty, the City’s Economic Development Team are still available to provide support [...]
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City of Joondalup opening hours
Follow the links below for detailed opening hours of our centres. Please note: the City observe all national Australian and Western [...]
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A Walk in the Park
The City of Joondalup maintains over 300 parks and reserves. Visiting one of them is a great way to get out and about, connect with [...]
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Brian Cooper OAM
Brian Anthony Cooper OAM, a long-term Woodvale resident, has been there for many of the big moments in the 21 year-history of the City [...]
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Accessing City Public Open Space
Should you require access to City public open space, you’ll need to complete the application form and email it through to the [...]
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Homelessness
If you are experiencing or at risk of homelessness, there are a range of services that can help. City of Joondalup Libraries provide [...]
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Bill Marwick OAM
William (Bill) Harold Marwick OAM was born in York in 1939. Bill has had a profound influence on the Cities of Wanneroo and Joondalup. [...]
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Where to recycle batteries and other items
City of Joondalup Libraries Duncraig Joondalup Whitford Woodvale Mobile phones √ √ √ √ Batteries √ √ √ √ Printer cartridge √ √ Compact [...]
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Community information
Community information database We have a free online database of community groups, services and activities called the Community [...]
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City business support contacts
The City is committed to making it easy for businesses to locate, operate and grow in the City of Joondalup and offers a range of [...]
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Keeping of pigeons
If you would like to keep pigeons on your property, you must apply to the City for a Certificate of Registration. Unless approved prior [...]
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Credit card payment surcharge
Credit cards are a convenient way for ratepayers to pay Rates and Charges, but the City incurs a substantial cost from card transaction [...]
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Dog registration
All dogs over the age of three months must be registered and microchipped. Dogs can be registered for: One year Three years The [...]
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Boating and launch ramps
Two boat-launching ramps are located within the City: Hillarys Boat Harbour (Northside Drive) Ocean Reef Boat Harbour (Boat Harbour [...]
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Household Hazardous Waste (HHW) disposal
Household Hazardous Waste (HHW) refers to the products used in and around the home that are flammable, toxic, explosive or corrosive [...]
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Keeping miniature animals
Residents may apply to keep one miniature pig or miniature horse in a residential area by seeking approval and maintaining an annual [...]
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Property Management Framework
The City’s Property Management Framework helps to strategically guide the assessment of suitable uses and occupation arrangements on [...]
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Stay
Looking to take a break Uptown and escape the hustle and bustle of the Perth CBD but still stay somewhere close enough to all of [...]
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Abandoned shopping trolleys
Shopping trolleys taken outside of shopping areas can be hazardous and unsightly. Abandoned trolleys often: Obstruct the road or [...]
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New residents welcome pack
Welcome to the City of Joondalup A planned commercial and residential centre, residents within [...]
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